+THE 6 LEVERS OF
Commercial Resilience
We help ambitious agencies win new clients, grow existing ones, and retain top talent in one connected system.
Powered by NEO, our proprietary AI, our highly experienced team will help diagnose your challenges, build a strategy and stay with you until it is delivered.
We look at 6 levers of growth that support an agency winning more new clients, retaining and growing existing clients, and inspiring, training and keeping your best talent.
We package this up into the Commercial Resilience System – a 3-step process designed to identify, design and deliver Commercial Resilience to our agency partners.
01
+Accelerator WORKSHOP
A high-impact 2.5-hour session with your senior leadership team. We cut through the noise to diagnose challenges across all six levers, align on short, medium, and long-term priorities, and leave you with clarity and a practical plan to act.
We use proven workshop techniques designed for pace and focus, moving your team away from default thinking and satisficing bias, so you get to quick, pragmatic answers that unlock real progress. Expect sharp facilitation, structured exercises, and plenty of challenge to ensure the session gets to the heart of what really matters.
The result: you walk away energised, aligned, and equipped with immediate priorities and a clear view of the road ahead.
02
+ACTION ROADMAP
The Action Roadmap can either take the clarity created in the Accelerator Workshop, or through research and interviews, and turns it into a full strategic plan. This isn’t theory or a generic playbook, it’s a tailored roadmap that shows exactly how your agency can address the challenges identified and convert them into opportunities.
We work closely with your leadership team to design a plan of attack across all five levers. Each lever is broken down into actions that deliver impact in the short term, build momentum in the medium term, and position you strongly for the long term.
The result: A clear, sequenced roadmap with defined priorities, responsibilities, and measures of success. It gives your agency confidence, alignment, and a shared focus – ensuring every leader knows what to do, when to do it, and why it matters.
03
+ACTIVATION PROGRAMME
The Activation Program is where the plan comes to life. Strategy on its own doesn’t deliver results – it needs to be embedded in the way your agency operates day-to-day. That’s what this program is designed to do. We work as an extension of your team, providing ongoing coaching, training, and system implementation.
Our role is to stay close, ensuring the priorities in your Action Roadmap are executed consistently and effectively across your business. Whether it’s sharpening your proposition, building stronger pipelines, raising pitch performance, training your people, or evolving pricing models, we help you activate the right levers at the right time – across the short, medium, and long term.
The result: A business where change sticks: leaders aligned, teams equipped, and systems working together to deliver lasting impact.